Terms & Conditions

Effective Date: 07/27/2025

By using our services or accessing our website, you agree to be bound by the following terms and conditions. Please read them carefully.

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1. Business Overview

A-Cleaning, operated by Sena General Service Corp, provides residential and commercial cleaning services. We operate in good faith and strive to meet all client expectations through transparent, professional service.

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2. Bookings and Appointments
   •    Appointments must be booked through our website, by phone, or by email.
   •    You are responsible for providing accurate information regarding your address, service needs, and access instructions.
   •    A valid phone number and email address are required to confirm and communicate about your booking.

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3. Cancellations and Rescheduling
   •    We require at least 24 hours’ notice to cancel or reschedule an appointment.
   •    Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
   •    No-shows may be charged up to 50% of the service fee.

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4. Payments and Fees
   •    Payment is due upon completion of service, unless otherwise agreed in writing.
   •    We accept payments via cash, credit/debit card, Zelle, or other agreed-upon methods.
   •    Late payments may be subject to a late fee after 7 days past the invoice date.

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5. Satisfaction Guarantee
   •    If you are not satisfied with any part of your cleaning, please contact us within 24 hours of service completion.
   •    We will return to re-clean the specific area at no additional charge.
   •    Refunds are not guaranteed and are assessed on a case-by-case basis.

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6. Client Responsibilities

Clients agree to:
   •    Provide access to the property at the scheduled time.
   •    Secure pets, valuables, and fragile items.
   •    Notify A-Cleaning in advance of any special cleaning requirements, allergies, or potential hazards.

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7. Limitations of Liability
   •    While we take every precaution to avoid damage, A-Cleaning is not responsible for:
   •    Pre-existing damage or wear.
   •    Items not properly secured.
   •    Damage due to faulty surfaces, materials, or instructions provided by the client.
   •    Liability is limited to the cost of the service rendered.

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8. Right to Refuse Service

We reserve the right to:
   •    Refuse or terminate service if conditions are unsafe, unsanitary, or if a staff member feels threatened.
   •    Cancel or reschedule appointments due to weather, staffing, or other unforeseen issues.

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9. Privacy and Data Use

We collect basic client information (e.g., name, email, phone, address) for scheduling and communication. Please refer to our Privacy Policy for details.

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10. Modifications to Terms

These Terms & Conditions may be updated at any time. Changes will be posted on our website with the updated “Effective Date.” Continued use of our services implies acceptance of any updates.

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11. Contact Information

For questions regarding these terms, please contact us:

Sena General Service Corp (A-Cleaning)
📧 Email: acleaning954@gmail.com

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